Each course we offer contains the following elements:
Each presentation is in color, PowerPoint form. "Chalktalk"
on whiteboards or foils are used in addition as needed.
Each student receives a workbook to keep that contains
the PowerPoint presentation as well as explanatory text. Space is left
for student notes. "Take-homes" such as handy cheat sheets, on-the-job
aids and places to find more information are included at every opportunity.
Each workbook contains paper labs, quizzes, exercises and
hands-on laboratories appropriate to the material being presented.
Through these means, students must interact with the material; in
so doing, they really learn.
Each class is balanced. The material is designed to
stimulate questions and remarks from students. The result is balance, in
the sense that the instructor presents a bit of material, then pauses for
comments and questions as the information sinks in. When students participate, they
learn. The average adult's attention span is about twenty minutes. Frequent exchanges help keep
All hands-on labs are documented. Students will understand
clearly what they are expected to do, the purpose of the lab, what equipment
is needed, what constitutes success, and what they can expect to learn
from it. Accordingly, they will be looking for these major points and so
gain the most benefit from each lab. Labs give students hands-on experience
using the information they have just learned.
Real, not rote, learning is encouraged via minimal step-by-step
directions. Students learn as much if not more from their mistakes
as from their successes. When things break on the job, they will know how to
approach the problem, what to do and equally, what not to do.
Only pertinent information is included. Speculative
material and deep theory are left to future classes or after-class clinics
(which are common). Every student has the right to ask at any time, "Why
do I need to know this?". Each slide, each text unit meets this
No class tries to cover too much. In five days or less,
the scope of any class must be limited if real learning and long-term retention
are to be achieved.
Each class is technically up to date. Specifics as to
client implementations will be incorporated wherever possible upon request.
Materials are free of typographic, spelling and grammatical
Materials are presented in top-down form: They progress
from the general and conceptual to the specific. Information units are
organized to flow logically from one topic to the next.
All information is presented in easy-to-read form that explains
things in simple English. Acronyms and new terms are defined on the
Each class is designed to make a contribution to the client
in some tangible way, i.e., better customer support; more competitive
sales proposals; a reduction in outages; shorter mean time to repair. We
are not in the education business; that's for universities. We are trainers
teaching specific skills.
Every set of materials and every instructor respects the
students' desire to learn.